Operation & Maintenance Support
Summary of the work to be undertaken by the STPI are as below:
- Asset Management Services
- Call Handling
- Vendor Management Services
- Network Management Services
- Server Management Services
- Desktop Management Services
- Virus Management Services
- OS Administration and Network Security and LAN administration
- Backup & Recovery Management Services
- Media Management
- Data Center Environment Management Services
- Application Management Services
- Data Base Management and Administration Services
- Resource utilization monitoring and Resource Planning
- Up gradations, Patch Management
- Bi-annual Performance Audits
- Bi-annual Capacity Audits
Database Administration
The detailed scope of works involved in maintenance of Database Server but not limited to includes database back-up, database application & performance tuning, database replication, distributed database implementation, troubleshooting of problems and periodic visits by our database specialist for preventive maintenance.
Summary of the work to be undertaken by the STPI are as below:
- Maintenance of Database Server
- Scripts for back-up
- Troubleshooting of problems - unlimited
- Periodic visits for preventive maintenance to
- Improve the availability window of the applications to the users by making the application database robust and improving its response time
- Take preventive action for the database to be available to the users
- Plan for disaster recovery
- Performance tuning of the database on a period basis
- Security of Database
